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Message Posted: Mon, 10 Dec 2001 @ 15:35:45 GMT

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Subj:   Re: Sales Support vs. Support Link
From:   Christopher Platt

I am usually very negative about 'these' type of systems. I have resisted logging in for quite some time (we have had access to the old system since 1998).... but now that I have logged in.... I have found quite a few very good pieces of information.... And many good articles. Once you get used to its 'quirks' I think you may find some value in this tool.

Find the NCR rep in your area and make them come in and sit with you...... once they experience the frustration first hand that you are having..... Things may change..... I know 'we' have made several good suggestions to these folks by having them SEE their own tools through our eyes.....

Good Luck....

Christopher Platt
Teradata Systems Administration

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