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Archives of the TeradataForum
Message Posted: Tue, 12 Dec 2001 @ 01:00:55 GMT
| Subj: | | Re: Sales Support vs. Support Link |
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| From: | | John Adams |
Since I was the person who started whining in the first place, let me pass on what I've gathered, thanks to a variety of NCR
folks:
Someone else on the list wrote:
| | I've had no success in accessing anything other than what can already be found on the standard NCR website. None of the promoted
technical knowledge bases, none of the additional whitepapers, none of the ticket tracking functionality, etc. etc. | |
That experience is a fair match for mine.
What I'm told is that your ID (the two letter, four digit) sign in has to be linked to your customer ID to get to things like ticket
tracking and so on. I gather your level of contract entitlement has something to do with it, too.
My local rep called me when he heard I was having troubles, and he's promised to get things fixed for me, as have a variety of NCR
support folks. I expect they'll get it done, and will be glad to post a summary of what they did when I'm done.
John A
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