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Message Posted: Tue, 12 Dec 2001 @ 01:00:55 GMT

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Subj:   Re: Sales Support vs. Support Link
From:   John Adams

Since I was the person who started whining in the first place, let me pass on what I've gathered, thanks to a variety of NCR folks:

Someone else on the list wrote:

  I've had no success in accessing anything other than what can already be found on the standard NCR website. None of the promoted technical knowledge bases, none of the additional whitepapers, none of the ticket tracking functionality, etc. etc.  

That experience is a fair match for mine.

What I'm told is that your ID (the two letter, four digit) sign in has to be linked to your customer ID to get to things like ticket tracking and so on. I gather your level of contract entitlement has something to do with it, too.

My local rep called me when he heard I was having troubles, and he's promised to get things fixed for me, as have a variety of NCR support folks. I expect they'll get it done, and will be glad to post a summary of what they did when I'm done.

John A

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