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Message Posted: Wed, 05 Mar 2003 @ 16:54:56 GMT

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Most of the incidents on Support link are not "customer viewable" making them worthless to the customer. I've had to ask and demand to see the DR because I like to know where the broken release was and what actually failed and it how it was fixed.

Getting those readme files with new release is a total waste of time. It states the DR number and a 1 line syntax. Most people, including NCR support, will find this syntax to be useless info.

I wish they would bring back the "extended readme" file you use to have a couple of years ago. I know the person who used to do this moved on, but I don't see why someone else could not do this.

Also, why is it so difficult to get better information in the DRs? Why can't we get developers to put in more detail describing the problem?

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