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Message Posted: Thu, 24 Jan 2002 @ 14:01:55 GMT

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Subj:   Re: Pondering
From:   Christopher Platt

We have four Teradata landscapes and have worked with NCR for ten years we have been on the old DBC1012, the 5100, the 4700 and the 5250. I guess this makes me really really old... We have had very high availability with all four generations of these Teradata boxes. We have had better then average support from NCR as compared to other vendors that I have worked with and worked for. Our upgrades both hardware and software have always been incredibly well supported and have gone as planned. We have always involved NCR in our planning, implementing and post mortem sessions for all of our upgrades. We also contract with NCR for Disaster Recovery services... This is a top notch offering from NCR with the 'cream-of-the crop' for support, before, during and after our tests. We have had the same FE for over 10 years on this account. His continuity and dedication has been an incredible asset for NCR.

The only negatives that I have to say about NCR/Teradata is the upfront cost is high.. Their UNIX and RBMS software is NOT customer installable ... And their Backup strategy is 'tape' based and not 'disk' based like all of the rest of our UNIX/RDBMS backups. If you can live with those factors, and we have , then you will not be unhappy with NCR/Teradata. We process ALOT of data that ALOT of users chew on every day from many different platforms.

NCR has come along way over the years ... Does it have strengths and weaknesses... you betcha... will it do everything for everybody... probably not. I believe that you get what you pay for... if you pay top dollar for something then I expect a high level of service and reliability from NCR. I have set the bar for expectations here very high and NCR has had to live up to that standard or they would not continue to be here.

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