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Message Posted: Tue, 16 Oct 2001 @ 21:50:53 GMT

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Subj:   Re: Top management support
From:   Melba Ramirez

Hello Anonymous.

Let me say you're right in that the best way to solve your problem, is speaking to your new managers about money. You should prepare an impressive inform about how the dw have helped the organization in the past and how can help in the future to: (1) reduce costs, (2) increase revenue, or (3) increase profits. More numbers you show, will be best. This reflects the ROI the DW project gives to the company. I don't know which effort your bank have made until today to collect this, but if nothing, it's the time! Now or never.

If you don't have the numbers on your hand right now, collect it with the end users that are satisfied with the warehouse. Ask them: how do you use the knowledge the dw brings? How do you use it? What it prevents for, what in let you to obtain, how you do before it and how much it costs, how much of your budget you save, how do you measure the impact, ..., etc, etc.

You can support too in statistics related with the main problems the administration face. For instance, reduction on number of complaints (with a cost of xx each one), increase customer loyalty, increase deposits renewals and duration, negotiate rates with customers, better credits collects, ...

Check the points that make your bank interesting for the new owners, and enforce how the warehouse helps to be strong on them. Check what can be the new goals for the managers and show how the dw can be an impressive tool. If possible, identify the pain points and fears of this managers and help them to understand how the dw is the key to solve them. Teach them how to beat the competitors with the dw.

May be you need alliances in the business side, but if the task have been made all right, you will have many among the end users.

Hope this help and good luck.


Melba Elena Ramírez Pérez
Data Warehousing Consultant

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