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Message Posted: Thu, 04 Oct 2001 @ 16:18:45 GMT

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Subj:   Is your file system full?
From:   Christopher Platt

I would like some feedback on this issue from other sistes......

NCR states :

  Historically "FILE SYSTEM FULL" Messages can be avoided when the system is being monitored properly and the system administrator checks the file systems on a regular basis.  

  client claims he has been told not to manage the file systems and/or delete anything. In a proactive mode the SA should recognize a file system is getting full and bring it to the attention of NCR prior to a problem occurring. NCR then could direct TCCC in deleting the files.  

  I would ask our other customers (CCE, Delta, Bell South) if they monitor the Unix File Systems.  

  You may want to get Marty's and Ian's input prior to going back to TCCC.  

NCR is stating that UNIX file system maintenance is the customers responsibility even when you have Business Critical support on your boxes. Basically the customer is not allowed to install teradata or unix software on our hardware but we are responsible for the what is left in the file systems and we are responsible for cleaning them up ...when they fill up. We have situations where our /var file system , which is critical to OS logs etc., fill up .....and NCR GSC indicates that it is our responsibitity to keep the file systems clean....we clean up standard Unix log files in various directories in that file system on a regular basis however....there are NCR specific files leftover from installs and other activities that if we delete by accident or on purpose NCR will charge us to fix or reinstall ...NCR has not come to the table with a list of what should or should not be cleaned up....but we are expected to maintain this??? Is this your understanding of how this should work...?

THis is an NCR excerpt from a memo they sent to me...stating file system maintenance is out of scope...

The attached file is our scope of service document for ESS Business Critical Support. If you will look at the section called Out of Scope Service on page 23, bullet System Administration Function you will find a specific reference to File Systems Management.

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