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Message Posted: Tue, 20 Jun 2000 @ 16:14:37 GMT

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Subj:   Re: V2R3 Optimizer
From:   Joanne Schultz

I have access to SupportLink and I can see & update my incidents (although I can't see everything that's in an incident, and the stuff that's "hidden" from me seems to be random rather than to make sense).

However - once the incident becomes interesting enough to become a DR, then I can't even see my own DR's, let alone anyone else's DR!!!

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