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Message Posted: Thu, 11 May 2006 @ 17:56:23 GMT

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You need to have an account to create any incident with Teradata at Teradata@YourService. Alternatively, if you know your site PIN number, you can dial a number provided to your site and create one. Once the incident is created, Teradata GSC analyses whether this is a known issue or not. Only after it is determined to be a new problem, they create a new DR to track this issue.

Hope this helps.

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