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Message Posted: Tue, 18 Dec 2001 @ 19:47:55 GMT

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Everyone I work directly with at NCR has been very helpful in trying to get my Support Link logon enabled, but there is a freeze on new logons until just after the first of the year--whether this is due only to the heavy load of requests or to other factors, I don't know.

I've asked our SSR, our RCA, and our Service Consultant (well, I _think_ I've asked all three of them) to pass upward my observation that it would be an excellent idea to turn the old path to Support Link back on until the logon situation has been resolved.

As I've said, all the folks with whom I work directly are being quite helpful--someone at a higher level has to fix this, if indeed it needs fixing. My opinion is that the backlog of requests indicates this is a problem for more people than just me.

John A

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