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Message Posted: Mon, 18 Aug 2008 @ 15:20:11 GMT


     
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Subj:   TD12 Install Problem: Event number 33-10416-00
 
From:   Tom Stanek

Team,

I'm looking for some help. I am trying to install TD12 on a Windows Server 2003 Standard Edition, Service Pack 2. The DBMS appears to install just fine and I am able to access and execute queries successfully via BTEQ. I'm also able to access the system using PMON within Teradata Manager.

The problem occurs when trying to access the DBMS through Teradata Administrator or SQL Assistant. Teradata Administrator consistently causes the DBMS to restart when you try to start the application. SQL Assistant also causes a restart, but not consistently. For example in SQL Assistant, I was able to logon and submit one query successfully. However, when I submitted the next query, the DBMS restarted.

In looking at the Event Viewer, I always get the following error upon the restart. Anyone have any ideas???

     Event number 33-10416-00 (severity 50, category 10), occurred on Sat Aug
     16 05:39:05 2008, at 001-01 (Vproc 1, partition 11, task 3568) in system
     localhost in Module actmain, version
     PDE:12.00.00.10,TDBMS:12.00.00.10,RSG:12.00.00.10,TGTW:12.00.00.10,TDGSS:12.00.00.10

     Task aborted abnormally.


     Exception dump:

       Registers:

        Context flags=0x0001003F
        EAX = 0x00000000 - EBX = 0x0A03B520
        ECX = 0x0B4EC72C - EDX = 0x0B4EEB88
        ESI = 0x0B4D3988 - EDI = 0x0B4EEBA8
        EBP = 0x0B4D396C - ESP = 0x0B4D35C0
        CS = 0x0000001B - EIP = 0x0B4EEBA8
        DS = 0x00000023 - ES = 0x00000023
        FS = 0x0000003B - GS = 0x00000000
        SS = 0x00000023 - flags = 0x00010202

       Exception record:
            continuable

         code  0xC0000005 (EXCEPTION_ACCESS_VIOLATION)
         addr  0x0B4EEBA8


         Proc/Fun                                   File        Line
         --------------------------------------------------------------

         fil1.dll/idxlockdb+7da                     in idxlockdb.c:434

         pde.dll/tsktlsgetvalue+10                  in tskuser.c:1640

Thanks


Regards,

Tom Stanek



     
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