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Message Posted: Tue, 03 Feb 2004 @ 12:26:07 GMT
the CTI-Application is just sending the "dialed digits", so we need a logic to somehow "normalize" the input.
E.g: We get '00431313002626' or '01313002626' or ... as input, but you find the customer info only under '01313100'. This means we may cut off country codes at the beginning and extensions ( e.g. 2626 ) at the end ( also the lenght of the extensions may vary ).
This logic cannot be done in a macro - this was the reason for taking a SP.
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